Protecting your personal information is our top priority. Learn how we collect, use, and safeguard your data.
At dkwine, maximum security is ensured at every stage — from the moment your data is collected to how it is stored.
All your data is protected with 256-bit SSL encryption. No sensitive information, including payment details, is ever stored in plain text.
Your personal information is never sold, rented, or shared for commercial purposes. We make no compromises when it comes to your privacy.
Our servers comply with international security standards. Regular security audits and penetration testing are conducted to keep our systems protected.
We only collect information that is genuinely necessary to provide our services. You can find out what data we hold about you at any time.
You have full rights to view, correct, or delete your personal data at any time. You can exercise these rights through our support team whenever you need.
In the event of a security breach, we promptly notify affected users in accordance with legal guidelines and take immediate remedial action.
Before reading this Privacy Policy, please note — dkwine never sells or shares your personal information with third parties without your consent.
Dkwine is a trusted online betting platform in Bangladesh. When you use our services, you share certain personal information with us. This privacy policy clearly explains how that information is collected, used, and kept secure.
By using our platform, you agree to this Privacy Policy, so we encourage you to read it carefully. If you have any questions, our support team is always here to help.
This Privacy Policy applies equally to dkwine's website, mobile app, and all other digital services. We adhere to international data protection standards and place the highest importance on our users' privacy.
Dkwine only collects data that is necessary to deliver the best service and ensure platform security. The types of data we collect are broken down into three categories below.
Information you provide directly when registering an account or using our services:
When you use our platform, certain information is collected automatically:
| Data Type | What We Collect | Why It's Needed |
|---|---|---|
| Device Information | Device type, operating system, browser | Platform Optimization |
| Network Information | IP address, internet service provider | Security & Fraud Prevention |
| Usage Patterns | Page visits, clicks, session duration | Service Improvement |
| Transaction Logs | Bet history, wins & losses record | Financial Accounting & Dispute Resolution |
| Cookie Data | Preferences, login sessions | Personalized Experience |
In some cases, we may receive limited information through third parties — such as transaction confirmations from payment gateways or KYC data from identity verification services. This information is used solely for security and legal compliance purposes.
Collected data is used only for the purposes listed below. We do not use any information beyond what is specified.
Dkwine never sells your data. In limited circumstances, certain information may be shared with trusted partners solely to deliver our services.
Necessary information is shared with payment providers such as Mobile Pay, Nagad, Rocket, and banks to process transactions. These providers operate under their own privacy policies.
Required documents are shared with identity verification providers as part of our legal obligations. This information is used solely for verification purposes.
In response to court orders, lawful requests from investigative authorities, or other legal obligations, relevant information may be disclosed to the appropriate authorities. We always follow due legal process in such cases.
Hosting, analytics, and security providers may receive limited technical data to keep the platform running. All such parties are bound by agreements consistent with our privacy policy.
Dkwine uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the availability of certain features.
Dkwine retains your data only for as long as necessary. Information that is no longer needed is deleted after a set period.
| Data Type | Retention Period |
|---|---|
| Account Information (Active Accounts) | For as long as your account remains active |
| Financial Transaction Records | Minimum 7 years (legal obligation) |
| KYC & Identity Documents | 5 years after account closure |
| Support Contact | 3 years |
| Cookies & Session Data | 30 days to 1 year |
| Marketing Preferences | Until you change it |
After account closure, all personal data beyond legal retention limits is securely deleted or anonymized.
You have important rights regarding your personal information, and dkwine is committed to respecting them.
You can request a copy of all the information we hold about you.
You can request corrections to any inaccurate or outdated information.
Under certain conditions, you may request that your data be deleted.
You may request that we stop using your data for specific purposes.
You can request an export of your data in a standard, portable format.
You can opt out of promotional communications at any time.
To exercise these rights, support@dkwine.bizEmail us at or Help Center page. We typically respond within 30 days.
Dkwine is strictly for users aged 18 and above. We never knowingly collect data from minors. If we become aware that a minor has registered an account, it will be closed immediately and all associated data will be deleted.
If a parent or guardian believes their child has registered an account on dkwine, please support@dkwine.bizto get in touch. To learn more about responsible gaming, Responsible Gaming Visit the page.
This Privacy Policy may be updated from time to time due to business changes, legal updates, or new technologies. When changes are made, we will:
Check this page regularly to stay up to date with our latest policy. Continued use of the platform after a new policy is published will be taken as your acceptance of the updated terms.
Contact us with any questions, concerns, or requests regarding this Privacy Policy. Our data protection team is always ready to assist you.
Email: support@dkwine.biz
Response time: within 24–48 hours
Or Help Centerto open a ticket directly.