Please read these terms carefully before using our platform. They are designed to protect the interests of both you and us.
The dkwine terms and conditions cover six key areas, each of which is explained in detail below.
Find out who can register, age requirements, identity verification, and account security rules.
Learn about payment methods, minimum and maximum limits, processing times, and any applicable fees.
Learn how dkwine handles bet acceptance, cancellations, refunds, and dispute resolution.
Learn about the terms, conditions, and wagering requirements for the welcome bonus, free bets, and other offers.
Our Privacy Policy explains in detail how your personal information is stored and kept secure.
Find out how to raise a complaint and how dkwine resolves it.
By creating an account with dkwine, you are deemed to have read and accepted these Terms & Conditions in full. Please review all terms carefully.
Dkwine (bundles https://dkwine.biz) is an online betting and gaming platform. These Terms & Conditions ("Terms") form a legally binding agreement between dkwine and its users. It is your responsibility to read these Terms in full before using the platform.
Dkwine reserves the right to update these Terms & Conditions at any time. We will post a notice on the platform whenever changes are made. Continued use of the platform after any update constitutes your acceptance of the revised terms.
You must be at least 18 years old to open an account with dkwine. We may request a copy of your national ID or passport for age verification. Any account found to belong to a minor will be closed immediately and the deposited funds may be forfeited.
Each individual may only hold one dkwine account. Creating multiple accounts under the same name, from the same device, or using the same payment method is strictly prohibited. If duplicate accounts are identified, all associated accounts will be closed.
You are required to provide accurate and complete information at the time of registration. dkwine reserves the right to close your account and forfeit any deposited funds if false or misleading information is provided. Please notify our support team promptly if any of your details change.
KYC (Know Your Customer) verification is mandatory for withdrawals above a certain amount. You may be required to submit a scanned copy of your National ID, passport, or driving license, along with proof of your current address. Withdrawals may be on hold until KYC verification is complete.
You can deposit at dkwine using Mobile Pay, Nagad, Rocket, or bank transfer. The minimum deposit amount is ৳500. Deposits are credited to your account instantly in most cases. Bank transfers may take 1–2 business days to process.
The minimum withdrawal amount is ৳1,000. Withdrawal requests are typically processed within 24 hours. First-time withdrawals require completed KYC verification. Withdrawals will always be made to the same payment method used for the original deposit.
All financial transactions are secured with 256-bit SSL encryption. Payments to third-party accounts or in another person's name will not be accepted. Any suspicious transactions may be suspended pending investigation.
Once a bet placed on dkwine is confirmed, it generally cannot be cancelled. However, in certain circumstances — such as a match being abandoned, a technical error, or an obvious odds mistake — dkwine reserves the right to void or amend the bet.
If an event is cancelled or postponed indefinitely, the stake for that bet will be refunded. If a match starts but is not completed within the required timeframe, the outcome will be determined in accordance with dkwine's own policy. Detailed rules for each sport can be found on the respective sport's rules page.
Odds in live betting change rapidly. There may be a difference between the odds displayed when placing a bet and the odds at which the bet is finally accepted. dkwine is not responsible for such fluctuations. Bets placed during a connection loss or server issue may be voided.
The maximum payout from a single bet is subject to set limits, which may vary by sport and event. Limit details are displayed on each market.
New members will receive a welcome bonus on their first deposit. A minimum deposit is required to qualify, and a wagering requirement must be met before the bonus can be converted to cash.
Each bonus comes with a specified wagering requirement. For example, if the wagering requirement is 10x and you receive a ৳1,000 bonus, you will need to place ৳10,000 worth of bets before making a withdrawal. Minimum odds may apply toward meeting the wagering requirement.
Dkwine runs various promotional offers from time to time. Each promotion has its own terms, which are listed on the relevant offer page. dkwine reserves the right to modify or cancel any promotion at any time.
The following activities are strictly prohibited. Violations may result in account closure and forfeiture of funds:
You can close your account at any time by contacting our support team via email or live chat. Please withdraw any remaining balance before closing your account. Bonus balances cannot be withdrawn.
If you breach the terms and conditions, dkwine may close your account without prior notice. Any genuine deposited funds (excluding bonuses) will be returned; however, if fraud is proven, all funds may be forfeited.
If you feel that betting is having a negative impact on your life, use our Self-Exclusion feature to take a break from the platform for a set period or permanently. For more information, visit the Responsible Gambling page.
Dkwine is not liable for any losses resulting from technical issues, internet disruptions, or third-party service failures. We are committed to providing the best possible service, but 100% uptime cannot be guaranteed.
Betting always carries risk. You are solely responsible for your own betting decisions. dkwine does not offer betting advice or guarantee any outcomes.
For full details on how we collect, store, and use your personal information, please refer to our Privacy Policy page. The key highlights are:
Dkwine may update these terms and conditions at any time. You will be notified of significant changes via email or an on-platform notice. Continued use of the platform after updated terms are published will be considered acceptance of the new terms.
If you have a complaint, please contact our customer support team first. Most issues are resolved within 24 hours. If the support team is unable to provide a satisfactory resolution, you may proceed to file a formal complaint.
After a formal complaint is submitted, dkwine will provide a written response within 7 business days. If both parties cannot reach an agreement, the matter will be resolved through a neutral mediator.
If you have any questions about these terms and conditions, please get in touch with us: